This information has been prepared to answer some of the most frequently asked questions about patient services at Skyline Hospital. Please let us know if you have any further questions or suggestions. AFTER HOURS ACCESS BILLING/FINANCIAL INFORMATION CAFETERIA CONCERNS OR COMPLAINTS CONFIDENTIALITY DISCHARGE INFORMATION FIRE ALARMS NEWSPAPER PASTORAL SERVICES SKYLINE FOUNDATION SMOKING POLICY TELEPHONE TELEVISION VALUABLES VISITING HOURS VOLUNTEER PROGRAM WAITING ROOMS WIFI (Wireless Internet) AFTER HOURS ACCESS: During emergencies, an intercom bell is provided at the front door and the Emergency Room door for patients needing access. Back to list BILLING/FINANCIAL INFORMATION Approximately one week after you are discharged, you will receive a detailed billing statement showing your itemized charges. If you have given insurance information at the time of registration, we have billed your insurance as a courtesy to our customers. Questions about your bill should be directed to patient accounts department at 509.493.1101. Back to list CAFETERIA Meals in the cafeteria are prepared onsite by our experienced dietary staff.  Guest trays are available at a minimal charge for family and friends who would like to eat with a patient.  Meals may be ordered at the kitchen and paid for at the front desk. Twenty-four hour beverage and snack service is available from vending machines located across from the kitchen. A microwave oven and complimentary coffee are available in the cafeteria for your convenience. Guest trays for all meals (same meal as patient) can be purchased. Please ask the nurse to help you order. Parents staying with a preschool or school-age child will receive complimentary guest trays. The primary support person for OB patients receive complimentary guest trays during labor and one meal after delivery. Nursing staff will order for you. Back to list CONCERNS OR COMPLAINTS We want to make your stay at Skyline as pleasant and comfortable as possible. Please let us know how we can better serve you by following these simple steps: First, share your suggestions with your nurse or his/her immediate supervisor. Hopefully, we can resolve the problem immediately. If you’re not satisfied with the outcome, please contact our director of nursing. We welcome all patient feedback on the care and services we provide, and we encourage you to complete the Quality of Care survey which you will receive at the time of discharge. You can leave the completed questionnaire with your nurse or mail it to us from your home. We appreciate you taking the time to let us know how we are doing. Back to list CONFIDENTIALITY We take your right to have all personal and medical information treated in a confidential manner very seriously. When you were admitted, you were asked to complete a form listing the persons with whom you would like to share your condition. These are the ONLY people to whom we will provide this information. Back to list DISCHARGE INFORMATION We want to help prepare you for your return home and any special care or treatment you may need after leaving the hospital. Our discharge planner and the nursing staff can help you make arrangements for extended care, including nursing homes or visiting nurses. Once the doctor has discharged you, your nurse will assist you with departure from the hospital. Back to list FIRE ALARM: Periodically the hospital tests the fire alarm system and practices staff response. Do not be concerned if you hear the alarm and staff closes your door. You will be informed of the drill. Back to list NEWSPAPER The Oregonian and the Enterprise are available outside the main lobby. Back to list PASTORAL SERVICES You may want to notify your clergy that you are hospitalized and arrange a visit. The hospital also has a staff of volunteer chaplains who are on-call and available to you if requested. Please let one of our staff know if you would like a chaplain to be contacted. Back to list SKYLINE FOUNDATION The Foundation raises funds for both the hospital and the community. If you would like information on how to become involved on the foundation, please call Stephanie Irving at 509.637.2602 or visit the foundation’s website at http://www.skylinefoundation.org.  Back to list SMOKING POLICY Skyline Hospital has adopted a smoke-free policy to provide a safe and healthy environment for employees, patients, and visitors. This means that there is no smoking inside the facility. If you must smoke, please do so only in the designated area. A weather resistant area is provided for your convenience south of our ER entrance. Our goal is to make your stay with us as pleasant as possible, so please let us know if there’s anything we can do to help make it easier for you to adhere to our smoking policy. Thank you for your cooperation. Back to list TELEVISION: Television is available in all patient rooms at no charge. Televisions are managed by your pillow speaker control (which also controls the light above your bed. Ask your nurse if need assistance Back to list TELEPHONE Every room features a telephone for our patients’ personal use. Simply follow these operating instructions: LOCAL CALLS: Wait for a dial tone and then dial “8” to get an outside line. Dial the number you wish to call. LONG DISTANCE CALLS: Wait for the dial tone and then dial “0” = area code = the number you wish to call. Enter your calling credit card number after the tone or wait for the operator. A PUBLIC PHONE is available outside the Emergency waiting room Back to list VALUABLES Since we cannot be responsible for personal items, we strongly encourage you to leave all items of value at home or with a family member.  Back to list VISITING HOURS Our official visiting hours are from 8:00 am to 8:00 pm however, our hours can be flexible for immediate family members. Please check with your nurse for specific guidelines. At the nurse’s discretion, these hours may be modified as medical situations warrant. The front doors are locked at 8:00 pm. For security reasons, after hours visitors must request entrance via the bell located at the Emergency Department. We consider rest to be a very important factor in your treatment and recovery. Please don’t hesitate to ask visitors to leave or delay a visit if you’re tired. Your nurse can help you limit your visitors and their length of stay. Back to list VOLUNTEER PROGRAM The hospital volunteer program gives citizens a chance to serve their community. If you’re interested in becoming a volunteer, please contact human resources at 493-1101. Click here for more information. Back to list WAITING ROOMS: Friends and family will find seating in the lobby at the front entrance or outside of the Emergency Room. You can also wait in the dining room where free coffee and tea are always available. Back to list WIFI (Wireless Internet) Wireless Internet access is available for patients and guests. To access the wireless connection, open your wireless client and connect to “Skyline Wireless”. Ask your nurse for the access code. Back to list